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العربية

Shipping & Delivery Policy

Last updated Sep 8, 2026

This policy explains where we ship, how delivery fees are calculated, when your order arrives, and what happens if a delivery cannot be completed. It sits alongside our Returns & Refund Policy and Terms & Conditions.

Where we ship

We ship within the Arab Republic of Egypt only. We do not currently ship internationally.

Coverage is limited to the governorates active at the time you order. If your governorate is not offered at checkout, we do not cover it yet.

Delivery fees

  • Delivery fees are calculated by governorate, according to our zone bands.
  • The fee is shown in full, as its own line item, in the order summary before you confirm — enter your delivery address at checkout to see the exact fee for your order.
  • We do not offer free delivery at launch, at any order value.
  • If you choose Cash on Delivery, a cash-on-delivery service fee is added as a separate line item, also shown in the order summary before you confirm.
  • All prices and fees shown are inclusive of 14% VAT and are in Egyptian Pounds (EGP).

Nothing is added after confirmation: the amount you confirm in the order summary is the amount due.

Delivery time

Delivery time varies by governorate and courier, so we do not promise a single figure that would not hold for everyone.

  • Delivery time runs from when the order is packed and handed to the courier, not from when you place it.
  • Orders confirmed on working days are prepared during working hours: Saturday–Thursday, 10am–6pm (Cairo time). Anything received outside those hours is prepared on the next working day.

Tracking your order

  • Order status updates reach you by WhatsApp or SMS on the phone number recorded on the order.
  • If you have an account, you can follow the order at any time from your Orders page.
  • Order updates are operational messages, not marketing, and continue even after you opt out of marketing.

If delivery fails

  • The courier will try to reach you on the phone number recorded on the order. A correct phone number and an accurate address are the two biggest factors in a first-attempt delivery.
  • If you cannot be reached or the parcel cannot be delivered, it is returned to us and the order is cancelled. If you had paid in advance, the amount is refunded under our Returns & Refund Policy.
  • If your order arrives damaged, incomplete, or different from what you ordered, contact us within the window set out in the Returns policy and attach clear photos of the packaging and the product — photos are a required part of the claim process.

Delivery address

  • Please check your address and phone number before confirming; once the parcel is with the courier, the address may no longer be changeable.
  • If you need to change the address on an order that has not shipped, email us immediately at support@asliplus.com with your order number.

Store details

  • Legal name: Asliplus
  • Tax card: 771-425-562
  • Address: Al Haram, Giza, Arab Republic of Egypt
  • Phone / WhatsApp: 01515173522
  • Email: support@asliplus.com