Returns & Refunds

Return window

You can request a return within 14 days of delivery, through the support page in your account or via contact us.

What we accept

• An unopened, unused product in its original packaging.
• A product that arrived damaged or different from what you ordered — tell us before use.

What we cannot accept

For hygiene reasons, products that have been opened or used are not returned to stock and cannot be accepted for return, unless they are defective.

How refunds are issued

Orders paid cash on delivery are refunded as wallet credit in your account, usable on any later order.

When a return is accepted, a credit note is issued against the original receipt.